Status: Freight Claim Submitted
2024-958
IS910239
Freight Damage / Intl.
Insurance
$32,487.98
Overages, Shortages, Damages
Helping brands keep customers happy
| Shipment | Status | Reason | Carrier | Ship To | Request Date | Aging |
|---|---|---|---|---|---|---|
| S05663 |
Open
|
Shortage on Delivery |
SAIA MOTOR FREIGHT
|
TARGET REG DIST CTR #0587 |
08/19/2025 | 36 |
| S05664 |
Open
|
Damage on Arrival |
OLD DOMINION
|
WALMART RDC #6023 |
07/05/2025 | 12 |
| S05665 |
Pending Docs
|
Missing POD |
FEDEX FREIGHT
|
COSTCO DEPOT #114 |
07/18/2025 | 4 |
| S05666 |
Escalated
|
Overage at Delivery |
XPO LOGISTICS
|
AMAZON SORT CTR YYZ3 |
07/29/2025 | 7 |
| S05667 |
Awaiting Carrier
|
Shortage on Pickup |
R+L CARRIERS
|
HOME DEPOT RDC #2852 |
08/01/2025 | 19 |
| S05668 |
Closed
|
Concealed Damage |
SAIA MOTOR FREIGHT
|
TARGET REG DIST CTR #0431 |
08/07/2025 | 2 |
| S05669 |
Open
|
Late Delivery |
UPS FREIGHT
|
BEST BUY DC #09 |
08/12/2025 | 1 |
| S05670 |
Pending Docs
|
Incorrect Count |
YRC FREIGHT
|
KROGER DIST CTR #42 |
08/14/2025 | 5 |
| S05671 |
Awaiting Carrier
|
Shortage on Delivery |
ESTES EXPRESS
|
LOWE'S RDC #773 |
08/21/2025 | 9 |
| S05672 |
Closed
|
Wrong Destination |
DAYTON FREIGHT
|
WALGREENS DC #21 |
08/25/2025 | 3 |
| S05673 |
Open
|
Seal Intact — Count Off |
PILOT FREIGHT SERVICES
|
HOMEGOODS DC #18 |
09/02/2025 | 14 |
| S05674 |
Pending Docs
|
Pallets Damaged |
TForce FREIGHT
|
BED BATH & BEYOND DC |
09/10/2025 | 6 |
| S05675 |
Escalated
|
Temperature Excursion |
LINEAGE LOGISTICS
|
KROGER FROZEN DC #7 |
09/18/2025 | 11 |
| S05676 |
Awaiting Carrier
|
Overage at Pickup |
SCHNEIDER NATIONAL
|
WALMART GROCERY DC #44 |
09/25/2025 | 8 |
| S05677 |
Closed
|
Concealed Shortage |
JB HUNT
|
TARGET REG DIST CTR #0591 |
10/01/2025 | 10 |
| S05678 |
Open
|
Seal Broken at Delivery |
CN RAIL INTERMODAL
|
COSTCO DEPOT #221 |
10/10/2025 | 24 |
| Shipment ID | Destination | SCAC | Carrier |
|---|---|---|---|
|
81844483
PP
094512337
|
ACME INDUSTRIAL SUPPLY
COLUMBUS OH US
|
FEDEX | FEDEX CORPORATION |
|
81844484
LTL
512778904
|
NORTH SHORE COMPONENTS
MELVILLE NY US
|
ODFL | OLD DOMINION FREIGHT LINE, INC. |
|
81844485
MF
337190245
|
APEX TOOL GROUP, LLC
SPARKS MD US
|
XPO | XPO LOGISTICS, INC. |
|
81844486
CF
771203489
|
LAKEVIEW ELECTRONICS
AURORA IL US
|
SAIA | SAIA LTL FREIGHT |
|
81844487
EX
660918732
|
BLUE RIDGE DISTRIBUTING CO.
ASHEVILLE NC US
|
ESTES | ESTES EXPRESS LINES |
|
81844488
TL
205374619
|
WESTERN FASTENERS INC.
DENVER CO US
|
DHL | DHL EXPRESS (USA), INC. |
| Item | Issue / Exception | QTY |
|---|---|---|
|
Apple Vision Pro
|
||
|
iPad Pro 13"
|
Log overages, shortages, and damages in a single system. Every ticket is timestamped, assigned, and tracked until resolved.
Support every OS&D case with photos, bills of lading, PODs, and notes — all tied to the ticket. Keep everything organized and ready for audits or escalations.
| File Name | Description |
|---|---|
| INVOICE_033023.pdf | Commercial Invoice |
| 250929-014690_Inquiry.msg | OS&D Report |
| 84190078_OrderDetails.pdf | Packing List |
| 84190078_Tracking.pdf | Tracking/Tracing Details |
| POD-207302819.pdf | Proof of Delivery |
| 84190078_FINAL.pdf | Bill of Lading |
Cases can be closed once resolved or seamlessly escalated into Freight Claims with all supporting case documents.
| Shipment ID | Destination | SCAC | Carrier |
|---|---|---|---|
|
81844483
PP
094512337
|
ACME INDUSTRIAL SUPPLY
COLUMBUS OH US
|
FEDEX | FEDEX CORPORATION |
|
81844484
LTL
512778904
|
NORTH SHORE COMPONENTS
MELVILLE NY US
|
ODFL | OLD DOMINION FREIGHT LINE, INC. |
|
81844485
MF
337190245
|
APEX TOOL GROUP, LLC
SPARKS MD US
|
XPO | XPO LOGISTICS, INC. |
|
81844486
CF
771203489
|
LAKEVIEW ELECTRONICS
AURORA IL US
|
SAIA | SAIA LTL FREIGHT |
|
81844487
EX
660918732
|
BLUE RIDGE DISTRIBUTING CO.
ASHEVILLE NC US
|
ESTES | ESTES EXPRESS LINES |
|
81844488
TL
205374619
|
WESTERN FASTENERS INC.
DENVER CO US
|
DHL | DHL EXPRESS (USA), INC. |
Tools your users and customers will love
OS&D tickets move through a clear workflow: log the issue, document the details, and either resolve it or escalate it into a freight claim. Every step stays visible, accountable, and connected.
Create exceptions from shipment data, capturing items, documents, and precise issue details—automatically linked for context.
Customer service, operations, and carriers stay aligned. Notes, photos, and docs are shared instantly—no email ping-pong.
Each case ends cleanly—resolved with documentation, or escalated to a claim with a complete, traceable record.
Solutions for every touchpoint
overall satisfaction with exception handling
faster issue capture and resolution
clearer ownership and streamlined workflows
The best service management tool for logistics exceptions.
